We Are Open - Update from 2nd June 2020

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Indigo is Open and Taking Orders

From the 2nd of June, Singapore will be entering Phase One of the Safe Re-opening as stated by the Singapore government. Indigo Precious Metals will be fully committed to curb the spread of the Covid-19 virus, and hence we will be opening our offices for metal collections by appointment basis only.

From the 3rd of June we will be taking appointments only for self-collections for our customer based on orders already placed, as supported and confirmed by the Singapore government. 

Indigo will continue to operate all other services as normal. We are reachable via email and our online chat system, follow up calls on the telephone can be made if the clients needs any further information by emailing us at  info@indigopreciousmetals.com

Buying Options to Clients During Lockdown 

1…    All orders can still be instigated and either a 10% deposit can be made on the invoice order guaranteeing the purchase, the client can pick-up themselves and pay the remaining 90% of the invoice..

2…   Our vaulting services are still operating as normal if the client wishes to transfer their purchases into their segregated vault  - pay in full the invoice.

3…   Singapore deliveries, see below….

Singapore Deliveries - Added Service:

  Any orders of Sing$ 10,000 or above will be delivered for FREE within Singapore to our clients addresses by our specialized, fully insured, secure logistic provider. 

Any orders that require delivery and are below Sing$ 10,000 we will have to charge Sing$50. 

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Premiums have risen due to the global supply shortages. Also re-stocking bottle-necks have seriously developed due to airlines globally being grounded.

Please be assured we will guarantee all trades where possible, delivery times are changing all the time driven by the sheer level of physical demand.

FAQs

F&Q’s - Frequenty Asked Questions

I have questions on how to pay for my products and your policies.

Please see our Payment & Cancellation Policies page, we cover all such queries that may arise. If you have any further questions then please email us at  info@indigopreciousmetals.com  

I wish to cancel my purchase, what are your policies.

Please see our Payment & Cancellation Policies page, we cover all such queries that may arise. If you have any further questions then please email us at  info@indigopreciousmetals.com  

I would like to purchase some physical metals for transporation to Europe or USA, etc..

We as a group not only have our vaults in Freeport Singapore, but we also have vaults in London. We can ship directly from London thereby reducing the cost of insured delivery substantially.
Please contact us directly for an accurate estimate of delivery to your particular region of the world. We can also give advice on local taxes and shipment delivery dates depending on the available quantity of the metals you are looking to purchase.

How are my goods sent?

We have a number of logistic agents we work with, including UPS, Brink's and FedEx. All our packages are sent fully insured and require a signature on receipt. Once your items have been dispatched, you will be sent an online tracking number.
Please note that packages are insured until signed for upon receipt at the delivery address.We can accept no liability for items once signed for.

How will I know when my order is being delivered?

You will receive an email following dispatch of your order which will include a tracking number.

I notice your price for Gold products is above current market price. Why is this?

The global spot price for gold is purely a paper based futures contract, based on inter-bank transfers of London-Good-Delivery Bars which are 400 oz or 12.5 kilograms in weight. This price is only available to large banks or financial institutions and does not include any brokerage fees, transportation, storage or insurance.
Smaller bars and bullion coins are always sold at a premium to the spot paper prices to reflect the additional costs of refining, production, packaging and shipping. Bullion coins-of-the-realm will vary in price depending on production supply and mint seigniorage against world demand.

You will find our premiums are extremely competitive and hence our products lower-priced compared to other dealers. The larger bars of 1 kilo are the most cost effective.

How will I know you have received my funds?

You will immediately receive an email from us to confirm receipt of funds have been received in our company bank accounts.
Transfer of funds 'once fully cleared' in our accounts will be immediately credited to your online-funds-balance in the relevant currency.

Do your bars come with an assay certificate?

All of our bullion bars are investment products and hence 24 carat and therefore have a 99.99% purity. The bars or coins all have their purity stamped upon them.
All of our bars have a unique serial number that is held on the refinery or mints database. Some of our smaller bars come sealed in tamper proof packaging. If a certificate is supplied, it will always be shown in the image and stated in the description. All of our bars come directly from the mints or refineries and hence come with a clear paper trail of purchase.

Do you buy back bullion bars and coins that you have sold, which are not held in storage ?

We are happy to re-purchase any bars or coins that we have supplied at very competitive buy-back prices.
However as a company we will only be offering these product buy-backs to customers that hold their metals within our vaulting system in Le Freeport or in the London Vaults.
We will not be accepting buy-backs from customers who walk into our offices with metals. The purpose of this policy is we have the relevant paper trails directly back to the refineries themselves, where we purchased the metals in the first place as official distributors and delivered directly into the customer vaults.
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